Key Holder Specialist

1 week ago


Swindon, Swindon, United Kingdom Charles Tyrwhitt Full time

At Charles Tyrwhitt, we're seeking an experienced Key Holder to drive sales and deliver exceptional customer service. As a key member of our store team, you'll be responsible for managing customer appointments, store operations, and coaching Sales Assistants to achieve targets.

About the Role

This is a flexible 20-hour contract with overtime available, working weekdays and weekends with scheduled shifts around store trading hours. You'll need to have previous retail or hospitality experience, ideally with store management exposure.

Responsibilities
  • Drive sales and customer engagement through effective coaching and influencing techniques.
  • Manage customer appointments and store operations, ensuring smooth running and adherence to company policies.
  • Induct and train Sales Assistants to ensure they meet performance expectations.
Requirements
  • Prior retail or hospitality experience, preferably with store management responsibilities.
  • Excellent communication and interpersonal skills.
  • Able to work flexible hours, including weekends and bank holidays.

We offer a competitive salary range of £30,000 - £40,000 per annum, depending on experience, plus quarterly bonuses when store targets are hit. Additional benefits include uniform allowance, cycle to work scheme, relocation packages, season ticket loans, and professional development opportunities through The Tyrwhitt Academy.



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