Business Operations Coordinator

2 months ago

Gillingham, Kent, United Kingdom Andrews Recruitment Group Full time
Job Summary

We are seeking a highly organized and customer-focused Office Administrator to join our team at Andrews Recruitment Group. As the first point of contact, you will be responsible for providing exceptional service to our clients and supporting our Director in managing our systems.

Key Responsibilities
  • Client Liaison: Welcome and greet clients with a friendly smile, building lasting relationships with our valued customers.
  • Communication Expertise: Answer telephone calls with enthusiasm and professionalism, providing excellent service to all inquiries.
  • Administrative Support: Maintain and update our quotation and purchase spreadsheet, ensuring everything is up to date and accurate.
  • Proposal Development: Produce compelling client quotations that reflect the quality and value of our services.
  • Course Coordination: Book courses with awarding bodies, handling notifications for organizations like CITB & IOSH with precision and care.
  • Booking Management: Assist with course bookings via our CRM, ensuring a smooth and efficient process for all parties involved.
  • Quality Assurance: Review prepared course paperwork following our guidance list, ensuring accuracy and completeness.
  • Trainer Support: Provide trainers with the necessary documentation, information, and IT resources needed to deliver top-notch courses.
  • Contract Preparation: Prepare training contracts that reflect our professional standards and commitment to excellence.
  • Course Closure: Help close course files by scanning letter confirmations and saving them in the relevant course file.
  • Organizational Support: Support filing, creation of ADHOC certificates, and scanning of course documentation.
  • Results and Feedback: Assist in completing course result paperwork and support delegate evaluation and agent analysis.
Benefits

As a member of our team, you will have the opportunity to work in a dynamic and passionate environment where your contributions will make a real impact. You will be at the forefront of our business, creating positive experiences for everyone who interacts with us.

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