Customer Service Host

1 day ago


Brighton, Brighton and Hove, United Kingdom Mitchells & Butlers Leisure Retail Limited Full time
Job Title: Customer Service Host - Shift Porter

Estimated Salary: £19,000 per annum

About the Role:

We are seeking a customer-focused and enthusiastic individual to join our team as a Customer Service Host - Shift Porter. As a key member of our front-of-house team, you will be responsible for providing a welcoming and efficient service to our guests, ensuring their stay is enjoyable and stress-free.

Your role will involve checking in late arrivals and walk-ins, handling guest queries and complaints, and maintaining a safe and secure environment for our guests and staff.

Key Responsibilities:
  • Provide exceptional customer service and ensure a warm welcome for all guests.
  • Handle guest queries and complaints in a professional and courteous manner.
  • Maintain a clean and safe environment throughout the property.
  • Participate in fire drills and evacuation procedures as required.
Requirements:
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive information.
  • Basic math skills and ability to handle cash transactions.

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