Spa Host Professional
3 weeks ago
TGB Spa by DKollection is thrilled to offer an exceptional opportunity for a Spa Host to deliver outstanding customer service and create a serene environment for our clients. As the welcoming face of our spa, you will be responsible for providing exceptional service, ensuring smooth daily operations, and creating a memorable experience for our guests.
About the Role- Key Responsibilities:
- Manage reception duties, including bookings diary coordination via Zenoti, to ensure seamless daily operations.
- Greet and engage clients, offering drinks, taking coats, and creating a welcoming experience.
- Handle all communications with professionalism, including emails, calls, and voicemails.
- Maintain high standards of cleanliness and organisation, replenishing stock, towels, and supplies as needed.
- Process payments accurately and ensure client consultation forms are completed ahead of appointments.
- Personalise the guest experience by noting preferences and collaborating with the team for seamless service.
Requirements:
We are looking for a customer-focused individual who thrives in a luxurious hospitality environment. The ideal candidate will have:
- Previous experience in a similar role within a spa, hotel, or hospitality setting.
- Strong communication and interpersonal skills to engage effectively with guests and team members.
- An attentive and detail-oriented approach to maintaining high standards of cleanliness and service.
- A proactive and positive attitude with the ability to multitask in a dynamic environment.
- Basic computer proficiency for managing scheduling systems and handling administrative tasks.
Salary and Benefits:
The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. We also offer a range of benefits, including:
- 25 days holiday and bank holidays
- Birthday present after one year's service
- Base salary commission
- Healthcare cash plan
- Product discount
- Treatment discount
- Life assurance pension scheme
- Regular funded company events
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