Luxury Hospitality Expert

3 days ago


Brighton, Brighton and Hove, United Kingdom The GelBottle Inc. Full time

We are seeking a highly skilled Spa Host to join our team at TGB Spa by DKollection. This is a unique opportunity to work in a luxurious spa environment, delivering exceptional customer service and creating a memorable experience for our guests.

Job Description
  • Key Responsibilities:
  • Provide exceptional service to our clients, ensuring a warm and welcoming experience.
  • Manage reception duties, including bookings diary coordination via Zenoti, to ensure seamless daily operations.
  • Handle all communications with professionalism, including emails, calls, and voicemails.
  • Maintain high standards of cleanliness and organisation, replenishing stock, towels, and supplies as needed.
  • Process payments accurately and ensure client consultation forms are completed ahead of appointments.
  • Personalise the guest experience by noting preferences and collaborating with the team for seamless service.

Requirements:

The ideal candidate will have:

  • Previous experience in a similar role within a spa, hotel, or hospitality setting.
  • Strong communication and interpersonal skills to engage effectively with guests and team members.
  • An attentive and detail-oriented approach to maintaining high standards of cleanliness and service.
  • A proactive and positive attitude with the ability to multitask in a dynamic environment.
  • Basic computer proficiency for managing scheduling systems and handling administrative tasks.

Salary and Benefits:

The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. We also offer a range of benefits, including:

  • 25 days holiday and bank holidays
  • Birthday present after one year's service
  • Base salary commission
  • Healthcare cash plan
  • Product discount
  • Treatment discount
  • Life assurance pension scheme
  • Regular funded company events


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