IT Support Specialist

3 weeks ago


West Midlands Combined Authority, United Kingdom Bell Cornwall Recruitment Full time
2nd Tier IT Support Role

Bell Cornwall Recruitment is currently seeking a skilled and ambitious 2nd Tier IT Support Technician to join their growing team.

This role involves providing 2nd line support to clients across the UK and internationally. The 1st Line Support Team handles basic queries, while the 2nd line team deals with more complex escalated issues, including server, infrastructure, and internet issues, as well as supporting deployments and installations.

Key Responsibilities:

  1. Provide 2nd line support to clients.
  2. Support on deployments and installations.

Requirements:

  1. A minimum of 3-5 years' experience in 1st line IT support working for an MSP or 2-3 years' experience at 2nd line level.
  2. Proven experience with a variety of software, systems, and IT architectures.

The successful candidate will have excellent problem-solving skills and be able to work effectively in a fast-paced environment. They will also have strong communication skills and be able to interact with clients at all levels.

Bell Cornwall Recruitment offers a competitive salary of £28,000 per annum, plus benefits.



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