Technical Applications Support Specialist

3 days ago


West Midlands Combined Authority, United Kingdom Vertex IT Solutions Ltd Full time
Job Overview

We are seeking a skilled Technical Applications Support Specialist to join our team at Vertex IT Solutions Ltd. As a key member of the Global Enterprise Application Specialist Team (EAST), you will play a vital role in supporting and administering global applications, including CRM and Office 365.

The ideal candidate will have two years' experience supporting and administering applications, ideally with CRM. Windows Server experience, such as IIS, is also required. General SQL knowledge is desirable, as is familiarity with support call logging software Service Now.

This permanent position offers a competitive salary and a comprehensive benefits package, including private medical insurance, life assurance, and accident insurance. You will also be eligible for the Flexible Benefits Fund and the Global Profit Share scheme.

Key Responsibilities:
  • Provide 2nd and 3rd line support for Microsoft Dynamics 365 (CRM) and user-support, guidance, and advice.
  • Administer and maintain existing platforms, working towards upgrades of CRM.
  • Monitor application performance regularly using monitoring tools like SCCM.
  • Log and manage support calls and respond to escalated calls to Microsoft.

Requirements and Skills:
  • Two years' experience supporting and administering applications, ideally with CRM.
  • Windows Server experience, such as IIS.
  • Familiarity with support call logging software Service Now.
  • Strong service management skills.
  • Familiarity with Office 365 and its applications.

Benefits:

A competitive salary of £35,000 - £45,000 per annum, plus one of the best benefits packages in our sector. Core benefits include private medical insurance, life assurance, and accident insurance. A Flexible Benefits Fund is also available, which can be taken as extra cash or spent on choice benefits to help with work-life balance and financial security. Additionally, all permanent employees are eligible for the Global Profit Share scheme, which offers two payments per year dependent on the firm's financial performance.



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