Global Enterprise Application Specialist
4 days ago
We are seeking a highly skilled Global Enterprise Application Specialist to join our team at Vertex IT Solutions Ltd.
This permanent position offers a competitive salary of approximately £45,000 - £60,000 per annum, depending on experience.
The role will involve providing support, administration, and maintenance of global applications, including Microsoft Dynamics 365 (CRM), as part of the Global Enterprise Application Specialist Team (EAST).
Job DescriptionThe successful candidate will be responsible for:
- Providing 2nd and 3rd line support for Microsoft Dynamics 365 (CRM) and other global applications;
- Learning about Office 365 and its suite of products, including Teams, Planner, and SharePoint;
- Administration and maintenance of existing platforms, including Windows Server and IIS;
- Working towards upgrades of CRM systems;
- Logging and managing support calls, responding to escalated calls with Microsoft;
- Ensuring application performance is monitored regularly using tools like SCCM;
- Resolving users' issues or providing workarounds;
- Producing learning materials for support teams.
To be successful in this role, you will need:
- Two years' experience supporting and administering applications, preferably CRM;
- Windows Server experience, including IIS;
- General SQL knowledge would be desirable;
- Familiarity with support call logging software, such as Service Now;
- Strong service management skills;
- Familiarity with Office 365 and its applications;
- Willingness to learn from others, self-learn, and bring fresh ideas to the team;
- Strong analytical and problem-solving abilities, working closely with Microsoft on solutions;
- Strong written and verbal communication skills, utilised in giving demos, contributing to Yammer, and communicating with users globally;
- Understanding of Dev-Ops.
We offer a comprehensive benefits package, including private medical insurance, life assurance, accident insurance, and income protection cover. You will also have access to a Flexible Benefits Fund and the Global Profit Share scheme.
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