Home Based Customer Support Advisor Dutch Speaker

22 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Commercial Full time

About MTrec Ltd Commercial

At MTrec Ltd Commercial, we pride ourselves on being a customer-centric organization that values our employees' contributions. Our mission is to deliver exceptional customer experiences through tailored solutions and top-notch support services.

The Role

We are seeking a skilled Home Based Customer Support Advisor (Dutch Speaker) to join our team. This role involves handling inbound calls, resolving customer queries, and maintaining accurate records. You will be expected to work independently and collaboratively as part of our dynamic team.

Your Key Responsibilities

  • Handling inbound calls from consumers and distributors
  • Providing quality advice and information to consumers and distributors
  • Resolving queries and keeping customers updated on the status of their enquiries
  • Processing inbound calls accurately and efficiently
  • Making effective use of downtime by assisting colleagues with other tasks
  • Setting an example to the team with a positive and professional attitude, always delivering the highest level of customer service
  • Fulfilling any other ad-hoc duties as required

Benefits Package

  • A competitive salary range of £22,000 - £25,000 per annum
  • Opportunities for career growth and professional development
  • A comprehensive benefits package including health insurance and pension plan

What We're Looking For

We are looking for a skilled and experienced individual who can provide exceptional customer service skills and expertise in a call centre or customer-facing environment. The ideal candidate will have:

  • Fluent Dutch and English language skills
  • A proven track record of delivering high-quality customer service in a call centre or customer-facing environment
  • An understanding of customer service principles and practices
  • The ability to work well under pressure and prioritize tasks effectively


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