Dutch Language Customer Service Specialist

14 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Commercial Full time

About MTrec Ltd Commercial

MTrec Ltd Commercial is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for our clients and their customers. Our team is passionate about building strong relationships and providing tailored solutions that meet the unique needs of each business.

A Word from the Client

We are seeking an experienced Dutch Language Customer Service Specialist to join our dynamic team. As a key member of our customer service department, you will play a vital role in ensuring seamless communication between our clients and their customers.

Your Key Responsibilities

  • Handling inbound calls from consumers and distributors in Dutch and English
  • Providing quality advice and information to consumers and distributors
  • Resolving queries and keeping customers updated on the status of their enquiries
  • Processing inbound calls accurately and efficiently
  • Making effective use of downtime by assisting colleagues with other tasks
  • Setting an example to the team with a positive and professional attitude, always delivering the highest level of customer service
  • Fulfilling any other ad-hoc duties as required

What We're Looking For

We are looking for a highly skilled and motivated individual who can provide excellent customer service skills and experience working in a similar role. The ideal candidate will have:

  • Fluent Dutch and English language skills
  • A proven track record of delivering high-quality customer service in a call centre or customer-facing environment
  • An understanding of customer service principles and practices
  • The ability to work well under pressure and prioritize tasks effectively

Estimated Salary: £22,000 - £25,000 per annum



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