Professional Customer Service Representative

14 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Commercial Full time

About the Job

We are seeking an experienced Professional Customer Service Representative (Dutch) to join our dynamic team at MTrec Ltd Commercial. As a key member of our customer service department, you will play a vital role in ensuring seamless communication between our clients and their customers.

Your Key Responsibilities

  • Handling inbound calls from consumers and distributors
  • Providing quality advice and information to consumers and distributors
  • Resolving queries and keeping customers updated on the status of their enquiries
  • Processing inbound calls accurately and efficiently
  • Making effective use of downtime by assisting colleagues with other tasks
  • Setting an example to the team with a positive and professional attitude, always delivering the highest level of customer service
  • Fulfilling any other ad-hoc duties as required

Why Work for Us?

  • A competitive salary range of £22,000 - £25,000 per annum
  • Opportunities for career growth and professional development
  • A comprehensive benefits package including health insurance and pension plan
  • A dynamic and supportive team environment

What We're Looking For

We are looking for a highly skilled and motivated individual who can provide exceptional customer service skills and experience working in a similar role. The ideal candidate will have:

  • Fluent Dutch and English language skills
  • A proven track record of delivering high-quality customer service in a call centre or customer-facing environment
  • An understanding of customer service principles and practices
  • The ability to work well under pressure and prioritize tasks effectively


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