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Cloud Software Group Account Technology Strategist
2 months ago
The Account Technology Strategist plays a pivotal role in ensuring the success of both Cloud Software Group and our customers. This leader and trusted advisor guides the end-to-end customer journey, developing a technology roadmap to achieve business and IT goals. They identify opportunities to support value creation and provide technical expertise to support sales execution.
Primary Duties & Responsibilities- Develop strategic partnerships and build trusted relationships with customers, technical stakeholders, and decision makers.
- Provide technical thought leadership and insights on Citrix products, workspace industry trends, and their relevance to our customers.
- Understand assigned accounts' current use cases, pain-points, and opportunities, and the value the solution brings to their business.
- Develop sustainable long-term customer growth strategies.
- Contribute to the broader team's technical mindshare.
- Serve as an external spokesperson and evangelist for CSG's vision and associated technologies.
- Assist with overcoming technical and competitive objections and accelerate the technical evaluation component of the sales cycle.
- Maintain a solid understanding of competitive technologies and how to position to 'win.'
- Conduct demonstrations and technical presentations with a focus on Citrix products, remotely or at customer locations/CSG facilities.
- Support complex, multi-product proof of concept solutions for customer evaluations.
- Drive the adoption and consumption of CSG products by working with internal stakeholders.
- Formalize and deliver a strategic customer technology roadmap that identifies customers' needs and requirements.
- Provide regular and efficient updates on assigned accounts to Sales & ATS management.
- Orchestrate and coordinate the wider technical teams where appropriate to control and deliver the best customer outcomes.
- Strong understanding of business processes and their implementation into enterprise applications.
- Excellent strategic thinking talents required to lead and drive long-term customer journeys.
- Strong project management skills to ensure structured collaboration across a virtual team.
- Possesses a high level of specialized sales and product solution knowledge.
- Profound understanding of Citrix's technologies and competitive domains, including DaaS/VDI, Applications Delivery, Hybrid-Multi-Cloud workload, Enterprise Mobility Management, and Enterprise Security.
- Solid understanding of supporting technologies such as Microsoft Azure, Microsoft Azure Active Directory, Google Cloud Platform, AWS, and HCI solutions.
- Bachelor's degree or equivalent experience required.
- 5+ years of Sales Engineering or Consulting experience in high-tech/indirect sales with a record of success in driving workplace technology adoption in large enterprise customers.
- Ability to work in and successfully navigate complex and matrixed organizations.
- Excellent oral and written communications skills, as well as excellent presentation skills.
- Ability to travel within assigned territory approximately 40% of the time.
