IT Support Specialist

2 weeks ago


Chessington, Greater London, United Kingdom Lidl in Deutschland Full time

Job Overview

Lidl in Deutschland is seeking a highly skilled On-Site Service Desk Officer to join our team at Lidl House in Tolworth. As a key member of our Tech Hub, you will be responsible for providing exceptional technical assistance to our users, ensuring the smooth operation of our IT systems, and supporting our business goals.

Key Responsibilities

  • Provide technical support to users face-to-face and remotely, troubleshooting issues and resolving problems in a timely and efficient manner.
  • Be responsible for the state of the tech hub, reporting any issues regarding hub activity and ensuring a clean and organized workspace.
  • Provide meeting room support, assist with decommissioning tasks, and ensure phone coverage for the IT support line.
  • Deliver top-notch customer service, responding to user queries and concerns in a professional and courteous manner.
  • Assist with imaging of devices, assist with the shipping and receiving of returned equipment, and receive and log calls on behalf of users.
  • Drive SLA fulfilment and great customer service, routing third-line incidents and calls to appropriate IT teams as needed.
  • Administer and monitor IT systems, ensuring excellent communication with the business and supporting small projects of implementation and roll-outs.
  • Installation of software and hardware, managing incidents, requests, and problems, and providing end-user and system refresh training.
  • Set up accounts and complete the administration associated with this, ensuring all tasks are completed to a high standard.

Requirements

  • Permanent presence on site at the tech hub (onsite support desk).
  • Be responsible for the state of the tech hub, reporting any issues regarding hub activity.
  • Providing technical assistance to users face-to-face and remotely.
  • Be responsible for the tidiness of stock rooms, ensuring stock is kept organized and consumable stock levels are kept to an adequate level.
  • Provide meeting room support.
  • Assist with the decommissioning tasks.
  • Assist with the onsite laptop repair process.
  • Ensure phone coverage for the IT support line.
  • Deliver top-notch customer service.
  • Assist with imaging of devices.
  • Assist with the shipping and receiving of returned equipment.
  • Receiving and logging calls on behalf of users.
  • Driving SLA fulfilment and great customer service.
  • Routing third-line incidents and calls to appropriate IT teams.
  • Administering and monitoring IT systems.
  • Ensuring excellent communication with business.
  • Support in small projects of implementation and roll-outs.
  • Installation of software and hardware.
  • Managing incidents, requests, and problems.
  • End User and system refresh training.
  • Setting up accounts and completing the administration associated with this.

What We Offer

  • 30-35 days holiday (pro rata).
  • 10% in-store discount.
  • Ongoing training.
  • Enhanced family leave.
  • Pension scheme.
  • Plus, more of the perks you deserve.


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