Technical Support Specialist

4 weeks ago


Chessington, Greater London, United Kingdom Optima Recruitment Full time

Job Title: Technical Customer Service Advisor

Location: Chessington

Salary: £26,000 - £28,000 (DOE)

Job Type: Full time

Hours: 8am – 5pm

Benefits: Free parking, 20 days holiday + bank holidays

The Technical Customer Service Advisor plays a vital role in the technical support team, handling a range of after-sales issues, including warranty claims and operational challenges.

This position demands strong problem-solving abilities and a customer-centric approach to deliver effective solutions to our international clients.

Key Responsibilities:

  • Respond to technical calls/emails from global customers and internal teams, providing solutions using the internal knowledge base.
  • Process and track warranty claims to completion.
  • Maintain accurate records in the CRM system.
  • Assist with stock management and rotation in the warranty warehouse.
  • Oversee and track outsourced repairs.
  • Participate in team meetings and company events, including exhibitions and installations.
  • Maintain a clean and safe workspace, adhering to health and safety standards.
  • Ensure gaming products comply with regulations and are properly labelled.
  • Follow health and safety procedures, ensuring a safe environment for employees and visitors.
  • Promote and support equal opportunities, treating everyone with respect and reporting any breaches to management.

Requirements:

  • At least 1 year of experience in a customer-facing role or technical support.
  • Strong interest in technical support and customer service.


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