Technical Support Specialist
1 week ago
Job Title: Technical Customer Service Advisor
Location: Chessington
Salary: £26,000 - £28,000 (DOE)
Job Type: Full time
Hours: 8am – 5pm
Benefits: Free parking, 20 days holiday + bank holidays
The Technical Customer Service Advisor plays a vital role in the technical support team, handling a range of after-sales issues, including warranty claims and operational challenges.
This position demands strong problem-solving abilities and a customer-centric approach to deliver effective solutions to our international clients.
Key Responsibilities:
- Respond to technical calls/emails from global customers and internal teams, providing solutions using the internal knowledge base.
- Process and track warranty claims to completion.
- Maintain accurate records in the CRM system.
- Assist with stock management and rotation in the warranty warehouse.
- Oversee and track outsourced repairs.
- Participate in team meetings and company events, including exhibitions and installations.
- Maintain a clean and safe workspace, adhering to health and safety standards.
- Ensure gaming products comply with regulations and are properly labelled.
- Follow health and safety procedures, ensuring a safe environment for employees and visitors.
- Promote and support equal opportunities, treating everyone with respect and reporting any breaches to management.
Requirements:
- At least 1 year of experience in a customer-facing role or technical support.
- Strong interest in technical support and customer service.
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