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Customer Experience Advocate

2 months ago

Windsor, Windsor and Maidenhead, United Kingdom Centrica Full time

We are a leading energy company dedicated to revolutionizing a sustainable future. Our team is driven by a shared mission to create positive change for tomorrow. As a Customer Welfare Officer, you will play a crucial role in shaping a cleaner, fairer future by developing innovative solutions to help customers manage their energy accounts.

**Key Responsibilities:**

  • Work closely with customers to understand their needs and provide tailored solutions to help manage their energy accounts.
  • Assist vulnerable members of society by offering support and guidance, including access to resources like the British Gas Energy Trust.
  • Build strong relationships with customers to find long-term solutions to their energy needs.
  • Collaborate with internal teams to develop and implement effective customer support strategies.

**Requirements:**

  • Reside in or near Stoke on Trent
  • Flexible availability, including evenings
  • Strong relationship-building skills
  • Organizational and time management abilities
  • Valid UK driving license with no more than 6 points

**What We Offer:**

  • A competitive salary and bonus scheme
  • A company car or allowance
  • A generous holiday allowance
  • A comprehensive benefits package, including healthcare, pension contributions, and discounts on various products