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Customer Service Representative

1 month ago

Windsor, Windsor and Maidenhead, United Kingdom Profitero Full time

Job Overview

As a Customer Support Specialist at Profitero, you will be the primary point of contact for our customers, ensuring they receive exceptional service and support. Your role will involve working closely with our Account Management, Insights, and Technology teams to drive customer success.

Key Responsibilities

  • Engage with customers to understand their needs and provide tailored solutions.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Develop and maintain in-depth knowledge of Profitero's eCommerce analytics platform.
  • Assist customers in organizing and coding their data, ensuring accuracy and completeness.
  • Diagnose and resolve data-related challenges faced by customers.
  • Manage and prioritize customer support requests to meet deadlines and commitments.

Requirements

  • 2+ years of experience in technical support or client service.
  • Excellent organizational, problem-solving, and prioritization skills.
  • Passion for solving problems and taking action.
  • High proficiency in Excel.
  • Prior experience in a technology or software company is a plus.
  • European language skills are desirable for EMEA-based roles.

About Profitero

Profitero is a leading provider of eCommerce analytics solutions. We help businesses make data-driven decisions to drive growth and success.