Customer Service Representative

17 hours ago

Windsor, Windsor and Maidenhead, United Kingdom Publicis Groupe Full time
Job Title: Apprentice Customer Services Officer

We are seeking a highly skilled and motivated individual to join our team as an Apprentice Customer Services Officer. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their success with our products and services.

Key Responsibilities:
  • Engage with customers to understand their needs and provide tailored solutions
  • Work closely with internal teams to ensure seamless customer experiences
  • Develop and maintain in-depth knowledge of our products and services
  • Provide clear and concise communication to customers through various channels
  • Manage and prioritize customer inquiries and issues
  • Collaborate with colleagues to achieve customer satisfaction and loyalty
Requirements:
  • 2+ years of experience in a customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong analytical and technical skills
  • Proficiency in Microsoft Office and customer relationship management software
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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