Customer Service Representative

3 hours ago

Windsor, Windsor and Maidenhead, United Kingdom Structural Repairs Limited Full time £23,000 - £26,000
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service and operations team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.

Key Responsibilities:
  • Provide administration assistance to the customer service and operations team
  • Build and maintain relationships with customers, colleagues, and external suppliers
  • Answer phone calls and respond to customer inquiries in a timely and professional manner
  • Update our CRM database and ensure accurate records are maintained
  • Deal with and resolve customer complaints and issues in a fair and efficient manner
  • Support colleagues across the business and provide guidance on customer service best practices
  • Operate within company policies and procedures to ensure tasks are completed to a high standard
Requirements:
  • Excellent telephone manner and clear English communication skills
  • At least one year's experience of working in customer service
  • Microsoft Office Package and CRM knowledge preferred
  • Strong administration, preparation, planning, and organisational skills
  • Professional, positive, and flexible approach at all times
  • Excellent customer service skills, strong written and verbal skills, and well-developed analytical thinking skills
  • Fluent in the English language
What We Offer:
  • A competitive salary of up to £26,000
  • Opportunities to grow and develop within the company
  • A supportive and collaborative team environment
  • Full training and ongoing support

This role is public-facing and requires the ability to communicate effectively with customers in English. We are an equal opportunities employer and welcome applications from all qualified candidates.

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