Customer Service Representative

4 weeks ago


Windsor, Windsor and Maidenhead, United Kingdom Nationwide Building Society Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.

Key Responsibilities
  • Provide personalized support to customers, addressing their queries and concerns in a timely and professional manner.
  • Work closely with colleagues to ensure seamless delivery of services and achieve excellent customer outcomes.
  • Develop and maintain a deep understanding of our products and services, enabling you to provide informed advice and guidance to customers.
  • Contribute to the development of a positive and inclusive branch culture, promoting a culture of excellence and customer-centricity.
What We Offer

As a Customer Representative at Nationwide Building Society, you will enjoy a range of benefits, including:

  • A competitive salary and bonus scheme.
  • A comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in your role.
  • A range of employee benefits, including a pension scheme, life assurance, and access to training and development opportunities.
  • A dynamic and supportive work environment, with opportunities to grow and develop your career.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A customer-focused mindset, with a passion for delivering exceptional service and support.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • A willingness to learn and adapt, with a commitment to ongoing professional development.
What to Do Next

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we would love to hear from you. Please click the 'Apply Now' button to submit your application, including your up-to-date CV and a brief cover letter outlining your experience and qualifications.



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