Visitor Experience Ambassador
3 weeks ago
Job Overview
The Crown Estate is seeking an exceptional Visitor Experience Host to provide exceptional customer service and welcome visitors to Windsor Great Park. As an ambassador for the park, you will play a key role in ensuring visitors have an enjoyable and memorable experience.
Main Responsibilities
- Provide a warm and engaging welcome to visitors, responding to their queries and providing information about the park.
- Ensure visitor facilities are clean, safe, and well-maintained, reporting any issues and taking action to resolve them.
- Develop a deep understanding of the park's history, features, and attractions, sharing your knowledge with visitors to enhance their experience.
- Promote the Savill Garden and encourage visitors to purchase tickets, highlighting the park's unique offerings.
- Support the retail team in maintaining well-stocked and appealing retail areas, providing advice and guidance to customers.
- Process transactions efficiently and professionally, handling customer payments and inquiries.
- Liaise with the catering team to ensure visitors have a positive dining experience, resolving any issues that may arise.
- Respond to customer complaints in a professional and timely manner, seeking support when necessary.
- Contribute to improving customer service, membership, retail, and catering sales, as well as visitor operations.
- Proactively manage queues for visitor facilities, ensuring a smooth and enjoyable experience for all visitors.
Requirements
- A genuine passion for Windsor Great Park and its history.
- Excellent customer service skills, with the ability to engage with a wide range of visitors.
- Confidence and a friendly approach, with a willingness to adapt to changing situations.
- Basic IT skills and a proven track record in customer-facing roles.
- First Aid training, with a willingness to learn and develop your skills.
- A team player with a flexible and versatile approach, able to support colleagues as needed.
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