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Sustainability Sales Professional
2 months ago
We are seeking a highly motivated and customer-focused individual to join our dynamic Domestic Sales & Retentions Team at Ecotricity. As a key member of our team, you will play a vital role in helping customers embark on their energy and sustainability journey.
Key Responsibilities:
- Provide exceptional customer service to both new and existing energy customers.
- Manage inbound enquiries and conduct outbound activities to target existing and previous customers, as well as prospective customers.
- Develop a deep understanding of our business and articulate how our offerings benefit our customers.
- Build strong relationships with customers, understanding their individual needs and providing tailored solutions.
- Ensure quality and compliance are integrated into every aspect of your work.
- Collaborate with colleagues across the Home Moves team and wider business groups to achieve the best outcomes for our customers.
About You
We are looking for a successful sales or customer service professional with a passion for making a positive impact. You will be a true customer advocate who loves connecting with customers and finding the right solutions for them.
- Experience in Sales or Customer Service, with a knack for building rapport with customers.
- Confidence and resilience to handle objections effectively.
- Eagerness to gain a thorough understanding of the Ecotricity business and our unique products.
- Commitment and passion for sustainability and contributing to a greener planet.
- Excellent IT, numeracy, written & verbal communication, and problem-solving skills.
- Strong team player, self-starter, and target-driven individual.
What We Offer
As a valued member of our team, you will enjoy a range of benefits, including:
- Healthcare plan, life assurance, and generous pension contribution.
- Volunteering day.
- Hybrid working.
- Various company discounts (including shops, gym, days out, and events).
- Holiday of 25 days (plus bank holidays) & ability to buy/sell days.
- Cycle to work scheme, car pooling, and onsite parking available.
Our Mission
At Ecotricity, our mission is to change the way energy is made and used in Britain by replacing fossil fuels with clean, renewable energy. We use the money from our customers' bills to make it ourselves too - we build windmills and sun parks in Britain. We call this 'bills in to mills'. We're committed to providing the best experience for our customers and making a positive impact on the planet.
