Aftersales Advisor

2 days ago


Aberdeen, Aberdeen City, United Kingdom Arnold Clark Full time
About the Role

We are looking for a motivated and enthusiastic individual to join our team as an Apprentice Aftersales Customer Advisor. As a key member of our Aftersales department, you will play a crucial role in delivering exceptional customer service and support.

Your primary responsibilities will include reviewing and planning workloads, identifying parts required, and communicating with customers to resolve any issues or concerns. You will also have the opportunity to develop your skills and knowledge in digital technologies and application software.

The ideal candidate will possess excellent communication and problem-solving skills, with a strong attention to detail and ability to work accurately and efficiently.

Key Responsibilities
  • Providing exceptional customer service and support.
  • Reviewing and forward-planning workloads and checking for accurate and detailed information.
  • Liaising with the workshop to ensure they have their required parts.
  • Receipting, issuing and controlling stock.
  • Identifying parts required and sourcing parts using parts catalogues and internal systems.
  • Communicating with customers on the progress of their vehicle.

The estimated salary for this position is £19,500 - £24,000 per annum, depending on experience.



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