Customer Experience Advisor

2 weeks ago


Aberdeen, Aberdeen City, United Kingdom Arnold Clark Full time

We are seeking a highly skilled and motivated individual to join our Aftersales team as an Apprentice Aftersales Customer Advisor.

About the Role

In this exciting opportunity, you will work in a fast-paced environment, delivering exceptional customer service and communication. Your responsibilities will include reviewing and planning workloads, liaising with workshop teams, and ensuring that customers' vehicles are serviced or repaired efficiently.

Key Areas of Responsibility
  1. Reviewing and forward-planning workloads to ensure accurate and detailed information.
  2. Liaising with the workshop team to ensure they have the necessary parts.
  3. Managing stock receipting, issuing, and control.
  4. Caring for customers who bring their vehicles in for service or repair.

You will also identify parts required and source them using internal systems. Effective communication with customers is crucial in this role, as you will keep them informed about the progress of their vehicle.

Essential Skills and Qualifications
  • Gained GCSE 4 – 9 in Maths, English, and one other subject (or accredited equivalent).
  • Excellent literacy and numeracy skills.
  • Strong communication and interpersonal skills.
  • A strong desire to develop your digital knowledge and skills.
  • A passion for delivering outstanding customer service.

The estimated salary for this role is £19,000-£22,000 per annum, depending on location and experience. We offer a range of benefits, including 33 days' annual leave, flexible leave, employee discounts, private healthcare, and a workplace pension.



  • Aberdeen, Aberdeen City, United Kingdom The John Clark Motor Group Full time

    We are seeking a proactive, customer-focused individual to join our team as a Customer Service Advisor. In this role, you will be responsible for handling incoming calls in a timely manner, booking in customer requests, and ensuring a pleasant welcome to all customers and visitors.The ideal candidate will have excellent communication skills, be polite and...


  • Aberdeen, Aberdeen City, United Kingdom New Look Group Full time

    About New Look">New Look is a leading retail company that has been serving millions of customers since its inception in the 1960s. Our mission is to inspire "That New Look Feeling" and we believe this starts with our employees.We strive to create an exceptional shopping experience for our customers, ensuring they receive the highest level of service and want...


  • Aberdeen, Aberdeen City, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in Aberdeen, UK.Key Responsibilities:Respond to customer inquiries via phone, email, and chat.Provide accurate product and service information to customers.Resolve customer issues efficiently and escalate when necessary.Process customer orders...


  • Aberdeen, Aberdeen City, United Kingdom Greene King Full time

    Job DescriptionThis exciting role offers the opportunity to join a dynamic team and make a real impact on our customers' experiences. As a Customer Experience Lead, you will be responsible for driving sales growth and improving customer satisfaction.You will have a deep understanding of our brand values and be able to communicate them effectively to your...


  • Aberdeen, Aberdeen City, United Kingdom KFC UK Full time

    About KFC UK:KFC UK is a leading quick-service restaurant chain that is committed to serving high-quality food and providing excellent customer service. Our vision is to become the fastest-growing quick-service restaurant chain in the UK, and we are seeking talented individuals who share our passion for delivering exceptional customer experiences.Job...


  • Aberdeen, Aberdeen City, United Kingdom Arnold Clark Full time

    We're seeking a talented Customer Service Executive to enhance our team in Aberdeen and deliver exceptional customer experiences across Vauxhall/Peugeot branches.About the RoleAs a Product Genius at Arnold Clark, you'll be known for your outstanding communication skills, ability to learn about our products, and dedication to helping customers find their...


  • Aberdeen, Aberdeen City, United Kingdom TJX Companies, Inc. Full time

    As a Retail Associate at TJX Companies, Inc., you'll be part of a dynamic team that embodies the spirit of discovery and excitement. Our stores are a treasure trove of unique and ever-changing products, and it's your role to help customers uncover these hidden gems.About the RoleWe're looking for someone who's passionate about delivering exceptional customer...


  • Aberdeen, Aberdeen City, United Kingdom Village Hotels Full time

    Job OverviewWe are seeking a skilled and enthusiastic Customer Experience Coordinator to join our team at Village Hotels. As a key member of our events team, you will be responsible for delivering exceptional customer experiences and supporting the planning and execution of corporate meetings, conferences, and other events.The ideal candidate will have...


  • Aberdeen, Aberdeen City, United Kingdom Fitshop Group. Full time

    Job Title: Parts Advisor RepresentativeThe Fitshop Group is seeking a skilled Parts Advisor Representative to join our team in Aberdeen. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a keen interest in sales and product knowledge.About the Role:This is a part-time position, and the ideal...


  • Aberdeen, Aberdeen City, United Kingdom Apcoa Parking Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor in Aberdeen. As a key member of our airport service team, you will be responsible for delivering exceptional customer experiences and providing outstanding support to our clients.


  • Aberdeen, Aberdeen City, United Kingdom B&Q Full time

    About the RoleCustomer AdvisorAt B&Q, we believe anyone can improve their home to make life better. As a Customer Advisor, you will play a key role in supporting our customers in achieving their home improvement goals.Key ResponsibilitiesUnderstand customers' home improvement projects and provide expert advice.Deliver truly great customer service, ensuring a...


  • Aberdeen, Aberdeen City, United Kingdom New Look Group Full time

    Job DescriptionWe are looking for a skilled Sales Advisor to join our team at New Look. As a Sales Advisor, you will be responsible for providing excellent customer service, working effectively with colleagues to meet sales targets, and maintaining a high level of product knowledge.Key responsibilities include:Providing exceptional customer service to ensure...


  • Aberdeen, Aberdeen City, United Kingdom Rentokil Initial Full time

    Looking for a challenging yet rewarding role where you can utilize your skills to make a real difference? Rentokil Initial invites applications for the position of Field-Based Property Advisor, offering a unique chance to grow professionally and personally.About the OpportunityAs a Field-Based Property Advisor, you'll play a key role in our team by visiting...


  • Aberdeen, Aberdeen City, United Kingdom Sparscotland Full time

    Job Description: Customer Experience Delivery SpecialistWe're looking for a highly skilled and enthusiastic individual to join our team as a Customer Experience Delivery Specialist in Northfield, Aberdeen. As a key member of our store team, you will be responsible for delivering exceptional customer experiences through timely and efficient deliveries, while...


  • Aberdeen, Aberdeen City, United Kingdom Arnold Clark Full time

    We are seeking a talented and customer-focused individual to join our Aftersales team as an Apprentice Aftersales Customer Advisor.Job DescriptionThis role involves working in all areas of our Aftersales department, providing excellent customer service and communication skills. You will be responsible for reviewing and forward-planning workloads, liaising...


  • Aberdeen, Aberdeen City, United Kingdom Arnold Clark. Full time

    About the RoleThis exciting opportunity allows you to help customers get excited about our products and services. As a key member of our team, you will be responsible for delivering exceptional customer experiences.Main Responsibilities:Providing excellent customer serviceSupporting customers with their queries and concernsMaintaining strong relationships...


  • Aberdeen, Aberdeen City, United Kingdom Arnold Clark Full time

    Company OverviewAt Arnold Clark, we are committed to providing exceptional customer experiences across our branches. Our team of Product Geniuses play a vital role in achieving this goal by delivering outstanding support and guidance to our customers.Salary: £24,500 plus benefits per annumAbout the RoleWe are seeking an ambitious Customer Service Experience...


  • Aberdeen, Aberdeen City, United Kingdom The Rank Group Full time

    Join Our Team as a Frontline Customer Experience SpecialistThe Rank Group is seeking a highly skilled and enthusiastic Frontline Customer Experience Specialist to join their Mecca Bingo team. As a key member of the team, you will be responsible for delivering exceptional customer experiences and working collaboratively with colleagues to achieve outstanding...


  • Aberdeen, Aberdeen City, United Kingdom NFU Mutual Full time

    NFU Mutual is a leading general insurance and financial services company, and we are proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory. We welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or...


  • Aberdeen, Aberdeen City, United Kingdom Stonegate Group Full time

    Murdos Bar: A Great Place to Work\We are seeking an experienced Customer Experience Manager to join our team at Murdos Bar in Aberdeen. As a key member of our management team, you will be responsible for creating a welcoming atmosphere for our guests and ensuring that they have an exceptional experience every time they visit.\About the Role\\Support, coach...