Customer Experience Advisor
2 weeks ago
We are seeking a highly skilled and motivated individual to join our Aftersales team as an Apprentice Aftersales Customer Advisor.
About the RoleIn this exciting opportunity, you will work in a fast-paced environment, delivering exceptional customer service and communication. Your responsibilities will include reviewing and planning workloads, liaising with workshop teams, and ensuring that customers' vehicles are serviced or repaired efficiently.
Key Areas of Responsibility- Reviewing and forward-planning workloads to ensure accurate and detailed information.
- Liaising with the workshop team to ensure they have the necessary parts.
- Managing stock receipting, issuing, and control.
- Caring for customers who bring their vehicles in for service or repair.
You will also identify parts required and source them using internal systems. Effective communication with customers is crucial in this role, as you will keep them informed about the progress of their vehicle.
Essential Skills and Qualifications- Gained GCSE 4 – 9 in Maths, English, and one other subject (or accredited equivalent).
- Excellent literacy and numeracy skills.
- Strong communication and interpersonal skills.
- A strong desire to develop your digital knowledge and skills.
- A passion for delivering outstanding customer service.
The estimated salary for this role is £19,000-£22,000 per annum, depending on location and experience. We offer a range of benefits, including 33 days' annual leave, flexible leave, employee discounts, private healthcare, and a workplace pension.
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