Aftersales Customer Service Expert

4 days ago


Aberdeen, Aberdeen City, United Kingdom Arnold Clark Full time

We are seeking a talented and customer-focused individual to join our Aftersales team as an Apprentice Aftersales Customer Advisor.

Job Description

This role involves working in all areas of our Aftersales department, providing excellent customer service and communication skills. You will be responsible for reviewing and forward-planning workloads, liaising with workshop technicians, and taking care of customers' vehicles for service or repair.

Key Responsibilities
  • Reviewing and forward-planning workloads and checking for accurate information.
  • Liaising with the workshop to ensure they have required parts.
  • Receipting, issuing, and controlling stock.
  • Taking care of customers that are bringing in their vehicles for service or repair.

As an Apprentice Aftersales Customer Advisor, you will also be responsible for identifying parts required and sourcing them using internal systems. You will communicate with customers on the progress of their vehicle and advise on any faults or repairs required.

Requirements
  • Gained GCSE 4 – 9 in Maths, English, and one other subject (or accredited equivalent).
  • Good levels of literacy and numeracy.
  • Strong communication skills.
  • An interest in developing digital knowledge and skills.
  • A passion for great customer service.

The estimated salary for this role is £18,000-£20,000 per annum, depending on location and experience. Benefits include 33 days' annual leave, flexible leave, employee discounts, private healthcare, and a workplace pension.



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