Customer Service Expert

2 days ago


Aberdeen, Aberdeen City, United Kingdom Arnold Clark Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our Aftersales department as an Apprentice Aftersales Customer Advisor. This role offers a unique opportunity to develop your skills and knowledge in a dynamic and fast-paced environment.

In this position, you will work closely with our experienced team members to provide exceptional customer service and support, ensuring that our customers receive the best possible experience.

The successful candidate will be responsible for reviewing and forward-planning workloads, liaising with the workshop team to ensure accurate and detailed information, and communicating effectively with customers to resolve any issues or concerns.

Responsibilities
  • Reviewing and forward-planning workloads and checking for accurate and detailed information.
  • Liaising with the workshop to ensure they have their required parts.
  • Receipting, issuing and controlling stock.
  • Taking care of customers that are bringing in their vehicles for service/repair.
  • Identifying parts required and sourcing parts using parts catalogues and internal systems.
  • Communicating with customers on the progress of their vehicle.
  • Advising of any faults or repairs required and providing clear and accurate solutions.
  • Preparing customer reports and invoices.

This is a fantastic opportunity to enhance your digital skills by working with various platforms and developing your expertise in application software.

The estimated salary for this position is £18,000 - £22,000 per annum, depending on experience.



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