Trainee Customer Service Development Assistant
2 weeks ago
Are you looking to start your career in a dynamic organisation with excellent opportunities for growth? This role for a Trainee Customer Service Assistant could be the perfect fit.
About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Trainee Customer Service Assistant. In this role, you will have the opportunity to develop your skills and knowledge in customer service, sales order processing, and communication.
- You will provide support and assistance with all areas of sales order processing, ensuring accurate and timely completion of tasks.
- Manage client calls, providing information and guidance on products offered, and resolving any queries or concerns.
- Process sales orders, checking details on our computer system, and updating customers on order status.
- Provide accurate price and delivery information, as well as pro-forma invoices, to ensure seamless transactions.
- Liaise with our warehouse and dispatch teams, as well as freight forwarders, to arrange deliveries and meet customer expectations.
- Communicate effectively with customers, advising them on out-of-stock lines and alternative solutions.
The estimated salary for this role is £18,000 - £22,000 per annum, depending on experience and qualifications.
BenefitsThis role offers an excellent opportunity for career development and growth within a progressive organisation. You will benefit from:
- A comprehensive training programme to develop your skills and knowledge.
- Ongoing support and feedback from experienced colleagues.
- A competitive salary and benefits package.
- The chance to work in a dynamic and fast-paced environment.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- A strong attention to detail and ability to multitask.
- Ability to work in a team environment and build strong relationships with colleagues and customers.
- Basic computer skills and familiarity with software applications.
- A positive and proactive attitude, with a willingness to learn and take on new challenges.
If you are a motivated and enthusiastic individual looking to start your career in customer service, please submit your application, including your CV and cover letter, to us today.
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