Post Office Counter Manager

5 days ago

Lichfield, Staffordshire, United Kingdom WHSmith Full time

About the Role

We are seeking a highly skilled and experienced Post Office Counter Manager to join our team at WHSmith. As a Post Office Counter Manager, you will be responsible for creating a customer service-led culture that is always seeking to improve performance and deliver a professional, friendly service to all customers.

Key Responsibilities

  • Develop and implement strategies to maximize sales and increase footfall throughout the Post Office and Store
  • Ensure the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirements
  • Guide and inspire the team to achieve both personal and branch targets, including sales, shrink, waste, cash loss, and staff costs
  • Work closely with the Cluster Manager to identify cost savings and sales opportunities through consideration of the Profit & Loss statement
  • Support the Cluster Manager with employee lifecycle from recruitment to appraisals, training, and disciplinary procedures

Requirements

  • Retail (or similar) experience in a management or leadership role, preferably with experience of dealing with financial products or high-value cash transactions
  • Experience in supporting delivery of store goals, including maximizing sales, controlling shrink, and knowledge of P&L accounts
  • Previous experience of working to and achieving stretching targets within tight budgets
  • Ability to coach and mentor the team to improve performance
  • Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor

What We Offer

We know you'll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, holidays, and employee discounts, we'll reward you with a range of deals from retail partners that will help you save money and make memories.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing, whether physical, mental, or financial.

About Us

WHSmith has a remarkable heritage and we have occupied our place as the Hub of the High Street and in our customers' hearts for years. But this doesn't mean that we're resting on our laurels – Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.

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