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Tenancy Sustainment Officer Lead

2 months ago

Lichfield, Staffordshire, United Kingdom Midlands Partnership NHS Foundation Trust Full time
About the Role

We are seeking a highly skilled and experienced Tenancy Sustainment Officer Lead to join our team at Midlands Partnership NHS Foundation Trust. As a key member of our Transformation Team, you will be responsible for providing leadership and supervision to Tenancy Support Officers, as well as working closely with multi-disciplinary teams to provide specialist tenancy and housing-related support.

Key Responsibilities
  • Provide a single point of contact for Tenancy Support Officers
  • Lead and supervise Tenancy Support Officers, and deputise for the Relationships, Contracts and Quality Assurance Manager
  • Work alongside multi-disciplinary teams to provide specialist tenancy and housing-related support
  • Work with service users with complex mental health needs to live independently and remain in their own home, or help them find alternative suitable accommodation
  • Act as the main point of contact to answer queries and troubleshoot issues, including homelessness, evictions, and repair work with Health & Safety risks
  • Act as the conduit between MPFT Mental Health services and local authorities
  • Assist in delivering a high standard of support to service users who are vulnerable and at risk of losing their home or becoming homeless
About Us

By joining Midlands Partnership NHS Foundation Trust, you will be part of a diverse and inclusive organisation that values its employees. We offer a range of benefits, including career development opportunities, excellent NHS Pension scheme, generous maternity and paternity leave, and flexible working options.

Person Specification
  • Degree educated or equivalent experience in an operational field relating to Housing Support and/or Leadership and Management
  • Demonstrate commitment to professional and personal development
  • Evidence of/willingness to undertake training relevant to the post
  • Experience of working with people who have difficulty engaging with services and have mental health needs
  • Experience of working in a community setting and making decisions autonomously
  • Excellent communication skills and a willingness to promote service user involvement
  • Counselling skills, case management experience, and the ability to work under pressure
  • Good presentation skills, both written and oral, including the ability to produce and present reports