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Post Office Counter Manager
2 months ago
We are seeking a highly motivated and experienced Post Office Counter Manager to join our team at WHSmith Retail Holdings Limited. As a Post Office Counter Manager, you will be responsible for leading a team of counter assistants to provide exceptional customer service, meet business goals, and ensure the security of cash and postal items.
Key Responsibilities- Customer Service Leadership: Create a customer-centric culture that prioritizes continuous improvement and delivers a professional, friendly service to all customers.
- Sales and Revenue Growth: Collaborate with the store team to identify opportunities to increase sales and foot traffic throughout the Post Office and store.
- Compliance and Risk Management: Ensure the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirements.
- Team Performance and Development: Guide and inspire the team to achieve personal and branch targets, including sales, shrink, waste, cash loss, and staff costs, in an environment that encourages growth and inclusivity.
- Cost Savings and Sales Opportunities: Work closely with the Cluster Manager to identify cost savings and sales opportunities through analysis of the Profit & Loss statement.
- Employee Lifecycle Management: Support the Cluster Manager with employee lifecycle management, including recruitment, appraisals, training, and disciplinary procedures.
- Retail Experience: Proven experience in a retail management or leadership role, preferably with experience of dealing with financial products or high-value cash transactions.
- Business Acumen: Experience in supporting the delivery of store goals, including maximizing sales, controlling shrink, and knowledge of P&L accounts.
- Target Achievement: Previous experience of working to and achieving stretching targets within tight budgets.
- Coaching and Mentoring: Ability to coach and mentor the team to improve performance.
- Leadership and Teamwork: Experience of proactively leading from the front, getting stuck in, and helping the team on the shop floor.
We offer a competitive salary, pension scheme, holidays, and employee discounts. We also provide a range of benefits, including a Employee Assistance Programme to support your wellbeing.
About UsWHSmith has a remarkable heritage and has been a part of the high street for 230 years. We are proud to be an inclusive employer and want our colleagues to feel welcome and free to be themselves with us.
