Concierge

2 weeks ago


Oxford, Oxfordshire, United Kingdom Malmaison Full time

Role Overview

We are seeking a skilled Concierge to join our team at Malmaison Oxford. As a Concierge, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm welcome to our hotel.

Key Responsibilities

  • Welcoming guests and assisting with luggage and parking
  • Providing information on local attractions and hotel facilities
  • Assisting with check-in and check-out processes
  • Working as part of the front of house team to deliver exceptional customer service

Requirements

  • Full clean driving license
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of local area and attractions

What We Offer

  • Competitive rates of pay
  • Heavily discounted staff room rates
  • Discounted friends and family room rate
  • 35% off dining in our Brasseries and Bistros
  • Fully funded apprenticeship programs
  • High street discounts
  • Cycle to work scheme
  • Healthcare cash plans
  • Referral schemes
  • Decent uniform
  • Wellness and national campaign days calendar
  • Wagestream
  • Loyalty bonus
  • Complimentary stays on anniversaries
  • Employee assistance program

Sustainability Goals

  • 100% renewable energy
  • 70% waste recycling
  • Chemical-free cleaning system
  • Enzyme-based eco-friendly kitchen system
  • Volunteer days for sustainable charities

Equal Opportunities Employer

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.


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