Concierge
2 weeks ago
Role Overview
We are seeking a skilled Concierge to join our team at Malmaison Oxford. As a Concierge, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm welcome to our hotel.
Key Responsibilities
- Welcoming guests and assisting with luggage and parking
- Providing information on local attractions and hotel facilities
- Assisting with check-in and check-out processes
- Working as part of the front of house team to deliver exceptional customer service
Requirements
- Full clean driving license
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Knowledge of local area and attractions
What We Offer
- Competitive rates of pay
- Heavily discounted staff room rates
- Discounted friends and family room rate
- 35% off dining in our Brasseries and Bistros
- Fully funded apprenticeship programs
- High street discounts
- Cycle to work scheme
- Healthcare cash plans
- Referral schemes
- Decent uniform
- Wellness and national campaign days calendar
- Wagestream
- Loyalty bonus
- Complimentary stays on anniversaries
- Employee assistance program
Sustainability Goals
- 100% renewable energy
- 70% waste recycling
- Chemical-free cleaning system
- Enzyme-based eco-friendly kitchen system
- Volunteer days for sustainable charities
Equal Opportunities Employer
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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