Concierge

1 month ago


Oxford, Oxfordshire, United Kingdom Malmaison Full time
Concierge Role at Malmaison Oxford

As a Concierge at Malmaison Oxford, you will be the first point of contact for our guests, setting the tone for their stay with us. Your role will involve a combination of customer service, front of house, and driver/valet duties.

Key Responsibilities:
  • Welcome guests as they arrive, assist with luggage, and take responsibility for parking their cars.
  • Have interaction with guests throughout their stay, providing exceptional service and ensuring their needs are met.
  • Assist with check-in and check-out, and provide room guests with information about the hotel and local area.
  • Use local knowledge to provide directions and recommendations to guests.
  • Book tickets or make recommendations for places to eat.
Requirements:
  • A full clean driving license is required for this role.
  • Progression into a front office position is available for the right candidate.

Malmaison Oxford is a unique and historic hotel, and we are looking for someone who is passionate about hospitality and delivering exceptional service to our guests. If you have a big smile and a love of customer service, we would love to hear from you.


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