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Administrative Officer

2 months ago

Basildon, Essex, United Kingdom Department for Work and Pensions Full time

Job Summary

We are seeking a highly skilled and motivated individual to join our team as an Administrative Officer. As part of the DWP Operational Delivery team, you will play a vital role in delivering exceptional customer service and administration support to our customers.

Key Responsibilities

  • Provide high-quality customer service to a diverse range of customers via face-to-face and telephony interactions.
  • Develop and maintain effective relationships with customers, colleagues, and stakeholders.
  • Work collaboratively with the team to achieve business objectives and deliver excellent results.
  • Take ownership of personal development and continuously improve skills and knowledge to meet the needs of the role.
  • Contribute to the development of policies and procedures to ensure effective service delivery.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work flexibly and adapt to changing priorities.
  • Commitment to delivering high-quality customer service.

Benefits

We offer a competitive salary of £27,215, plus a range of benefits, including:

  • Generous annual leave and public holidays.
  • Opportunities for career development and progression.
  • Access to a range of training and development programs.
  • A supportive and inclusive work environment.

About Us

The Department for Work and Pensions is a dynamic and forward-thinking organization that is committed to making a positive difference in people's lives. We are proud to be an inclusive and diverse employer, and we welcome applications from candidates from all backgrounds.