Administrative Officer
4 weeks ago
Job Summary
We are seeking a skilled Administrative Officer to join our team at the Department for Work and Pensions. As part of our Operational Delivery team, you will play a vital role in supporting our customers and delivering high-quality services.
Key Responsibilities
- Provide exceptional customer service to a diverse range of claimants via face-to-face and telephony interactions.
- Develop and maintain strong relationships with colleagues across the DWP organisation.
- Tailor your approach to accommodate individual circumstances and ensure claimants receive the correct information or payment amount at the right time.
- Handle sensitive and challenging situations with all claimants in a positive and professional manner.
- Follow DWP policy and understand the impact on your work.
- Make decisions by examining the available facts and providing explanations to claimants as required.
- Take ownership of your personal development by accessing digital learning and communications tools.
Person Specification
- Competent in delivering a quality service to a diverse claimant base via face-to-face and telephony interactions.
- Ability to work flexibly to meet changing priorities and manage a diverse workload.
- Confident in tailoring the service to meet the needs of the individual.
- Act on feedback to enhance quality of service delivery.
- Take ownership of complaints and support their resolution.
Benefits
We offer a range of benefits to support your work-life balance, including flexible working patterns, generous annual leave, and a broad benefits package.
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