Customer Relationship Manager

2 days ago


Derby, Derby, United Kingdom Mortgage Advice Bureau Full time
About Us
Mortgage Advice Bureau (MAB) PLC is the leading mortgage network in the UK, with over 200 awards and counting. We pride ourselves on our expertise in Mortgage and Protection advice.

We're seeking a skilled Telephone Account Manager to join our team. As a key member of our operations, you will handle day-to-day queries for our field Sales teams and senior Sales Leaders.

Your primary responsibilities will include developing relationships with MAB accounts and key stakeholders within their business. You will be responsible for providing effective communication, handling operational issues, and supporting the onboarding of new advisers.

The ideal candidate will have excellent interpersonal skills, a customer service/account management background, and a professional approach. You will also possess exceptional communication skills, both written and verbal, as well as a confident telephone manner with good objection handling skills.

At MAB, we value diversity and inclusion. We are committed to creating an environment where everyone feels welcome, included, and heard. If you're passionate about building relationships and delivering exceptional service, we encourage you to apply.

Key Responsibilities
  • Provide effective communication and handle day-to-day operational issues.
  • Develop relationships with MAB accounts and key stakeholders within their business.
  • Support the onboarding of new Advisers to MAB.
  • Be responsible for proactive follow-up of any MAB current or new initiatives.
  • Maintain contact and agree actions with Regional Sales Directors.


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