Accor Hotel Reservation Specialist
4 weeks ago
As a Reservation Assistant at Accor, you will be responsible for handling all incoming reservations, upselling outlets, and ensuring accurate information is input in Opera. You will also deal with room blocks, groups, and tours, and maximize departmental revenue opportunities. Additionally, you will prepare reservations to ensure a smooth run of reception tasks.
Key Responsibilities
* Dealing with all incoming reservations and ensuring accurate information is input in Opera
* Upselling outlets to maximize revenue opportunities
* Cross-checking OTA bookings to ensure correct information is input in Opera
* Dealing with room blocks, groups, and tours
* Preparing reservations to ensure a smooth run of reception tasks
Requirements
* Previous experience in a hotel environment
* Opera Cloud knowledge is essential
* ResaWeb knowledge is fundamental
* Previous experience in an Accor hotel is a plus
Additional Information
* Part-time position, 16 hours per week
* Flexibility: Saturdays and Sundays only
* Job start date: To be confirmed
Skills
* Opera Cloud
* Leadership
* Ability to handle complex situations and guest queries
* Working under pressure
* Dealing with complaints
* Managing delayed flights
* Assisting other departments as needed
* H&S awareness
* Fire Marshall and First Aid will be an advantage
-
Accor Reservation Expert
4 weeks ago
Hounslow, Greater London, United Kingdom Accor Full timeJob SummaryAs a Reservation Assistant at Accor, you will be responsible for handling all incoming reservations, upselling outlets, and ensuring accurate information is input in Opera. This role requires previous experience in a hotel environment, with knowledge of Opera Cloud and ResaWeb. You will also be expected to maximize departmental revenue...
-
Hotel Reservation Coordinator
4 weeks ago
Hounslow, Greater London, United Kingdom Accor Full timeJob SummaryWe are seeking a skilled Reservation Assistant to join our team at Accor. As a key member of our reservations team, you will be responsible for handling all incoming reservations, upselling outlets, and ensuring accurate information is input in Opera.Key ResponsibilitiesDealing with all incoming reservations and ensuring a smooth run of reception...
-
Accor Hospitality Team Member
7 days ago
Hounslow, Greater London, United Kingdom Accor Full timeCompany OverviewAs a leading hospitality company, Accor is committed to delivering exceptional guest experiences. Our team members play a vital role in ensuring that every stay is memorable and enjoyable.
-
Front Desk Associate
2 weeks ago
Hounslow, Greater London, United Kingdom Accor Full timeJob Title: Reservation CoordinatorJob Summary:A Reservation Coordinator is required to assist with all incoming reservations, ensuring a smooth and efficient experience for our guests. Key Responsibilities:Dealing with all incoming reservationsUpselling outlets to maximize revenueCross-checking OTA bookings to ensure accurate information is input in...
-
Front Desk Coordinator
2 weeks ago
Hounslow, Greater London, United Kingdom Accor Full timeJob Title: Front Desk CoordinatorAt Accor, we are seeking an experienced and skilled Reservation Assistant to join our team.Job Summary: We are looking for a highly organized and detail-oriented individual who can effectively manage reservations, upsell services, and provide exceptional guest experiences.Key Responsibilities:Manage all incoming reservations,...
-
Beverage Service Manager
5 days ago
Hounslow, Greater London, United Kingdom Accor Full timeAccor Hotels: Lead a Team to Deliver Exceptional Food & Beverage ExperiencesWe are seeking a skilled and passionate Food & Beverage Supervisor to lead our team at Accor Hotels.About the Role:The successful candidate will be responsible for leading a team of 12 members in the Bar and Restaurant, creating unforgettable experiences for our guests. You will...
-
Hospitality Services Coordinator
2 days ago
Hounslow, Greater London, United Kingdom Accor Hotels Full time**Accomplish Excellence in Hospitality**We are seeking a talented Hospitality Services Coordinator to join our team at Accor Hotels. In this role, you will play a crucial part in delivering exceptional food and beverage experiences for our guests.**Your Key Responsibilities**You will:Consistently offer professional, friendly, and engaging service to our...
-
Guest Experience Supervisor
2 days ago
Hounslow, Greater London, United Kingdom Accor Hotels Full time**Unlock Your Potential**We are Accor Hotels, a global hospitality leader with a passion for creating unforgettable experiences for our guests. Join our team as a Guest Experience Supervisor and take your career to new heights.**Your Key Responsibilities**You will:Lead your team to create unforgettable food and beverage experiences for our guests.Supervise...
-
Food and Beverage Team Lead
4 weeks ago
Hounslow, Greater London, United Kingdom Accor Full timeJob Summary:We are seeking a skilled Food and Beverage Supervisor to join our team at Accor. As a Food and Beverage Supervisor, you will be responsible for leading your team to deliver exceptional guest experiences in our Bar and Restaurant.Key Responsibilities:Supervise the team on duty to ensure they complete all duties and tasks.Assist the manager in all...
-
Hotel Hospitality Specialist
2 weeks ago
Hounslow, Greater London, United Kingdom Hotel Co 51 Full timeAbout Hotel Co 51:We're a dynamic and stylish hotel brand that offers a unique and memorable guest experience. We're looking for a passionate and energetic Hotel Hospitality Specialist to join our team and contribute to creating a seamless stay for our guests.Key Responsibilities:Guest Experience: Provide exceptional customer service, ensuring guests feel...
-
Hospitality Food Service Lead
1 week ago
Hounslow, Greater London, United Kingdom Accor Full timeJob DescriptionAs a key member of our hotel's Food and Beverage team, you will play a crucial role in delivering exceptional guest experiences. We are looking for a motivated and experienced Food Beverage Team Supervisor to join our team.About UsWe welcome you as you are and offer a unique opportunity to grow and learn every day. Our company is far more than...
-
Food and Beverage Team Lead
1 month ago
Hounslow, Greater London, United Kingdom Accor Hotels Full timeAs a Food and Beverage Supervisor at Accor Hotels, you will be responsible for leading your team to deliver exceptional guest experiences in our restaurants and bars. Your passion for food, beverage, and guest interaction will shine through in your work, making every meal and drink a memorable one.Key responsibilities include:Supervising the team on duty to...
-
Hotel Room Coordinator
4 weeks ago
Hounslow, Greater London, United Kingdom Sheraton Skyline Hotel London Heathrow Full timeDelivering Exceptional Guest ExperiencesAt Sheraton Skyline Hotel London Heathrow, we're committed to creating a sense of belonging for our guests. As a key member of our team, you'll play a vital role in ensuring that every guest feels welcome and valued.Key Responsibilities:Assign rooms according to guest preferences and requests whenever...
-
Food and Beverage Team Lead
2 weeks ago
Hounslow, Greater London, United Kingdom Accor Hotels Full timeWe're looking for a talented Food and Beverage Supervisor to join our dynamic team at Accor Hotels. As a Food and Beverage Supervisor, you'll be responsible for leading your team to deliver exceptional dining experiences for our guests.Main Responsibilities:Supervise the team on duty to ensure they complete all duties and tasks and to deliver the best...
-
Food and Beverage Operations Manager
2 days ago
Hounslow, Greater London, United Kingdom Accor Hotels Full time**About Us**We are Accor Hotels, a global hospitality leader with a passion for creating unforgettable experiences for our guests. At the heart of our success is our team, and we're looking for a skilled Foood and Beverage Operations Manager to join us.**Job Description**In this role, you will lead your team to deliver exceptional food and beverage...
-
Front Desk Ambassador
6 days ago
Hounslow, Greater London, United Kingdom Accor Full timeCompany OverviewIbis Budget London Heathrow Central is a leading hospitality brand that prides itself on delivering exceptional guest experiences.Salary and BenefitsWe offer a competitive salary, ranging from £25,000 to £30,000 per annum, depending on experience. In addition to your base salary, you will also receive a range of benefits, including a...
-
Registration Team Associate
1 day ago
Hounslow, Greater London, United Kingdom Accor Full timeJoin our team as a Registration Team Associate and take advantage of this exciting opportunity to work in a busy hotel environment. You will be responsible for providing exceptional customer service, managing guest accounts, and maintaining high standards of security and confidentiality.Key Responsibilities:Provide efficient and personalized services to all...
-
Customer Service Ambassador
1 month ago
Hounslow, Greater London, United Kingdom Accor Full timeAs a key member of our team, you will be responsible for delivering exceptional customer service to our guests. Your primary role will be to provide efficient service for guest registration and departure, maintaining accurate guest accounts and providing accurate, helpful information.You will also be responsible for attending to all incoming calls via the...
-
Senior Sales Manager
4 weeks ago
Hounslow, Greater London, United Kingdom Arora Group Full timeAbout Arora Group...We are one of the largest private owner and operator of hotels in the UK, with over 6000 rooms in operation across 12 Global Brands, including Marriott, Hilton, Accor and IHG portfolios. Our values revolve around our people, our guests and achievement through ownership which has enabled our exponential growth over the last few years.A bit...
-
Protection and Safety Specialist
3 days ago
Hounslow, Greater London, United Kingdom Arora Group Full timeAbout the Role:Arora Group is seeking a highly motivated Protection and Safety Specialist to join our team.About You:You will be passionate about delivering exceptional guest experiences with a strong focus on hospitality.You will be dedicated to maintaining high standards of safety and security for guests and employees.You are a motivated and hardworking...