Hotel Hospitality Specialist

7 days ago

Hounslow, Greater London, United Kingdom Hotel Co 51 Full time

About Hotel Co 51:

We're a dynamic and stylish hotel brand that offers a unique and memorable guest experience. We're looking for a passionate and energetic Hotel Hospitality Specialist to join our team and contribute to creating a seamless stay for our guests.

Key Responsibilities:

  • Guest Experience: Provide exceptional customer service, ensuring guests feel welcome and valued.
  • Front Office Support: Assist with check-in, check-out, and room inventory management.
  • Food & Beverage Service: Contribute to the operation of our food and beverage outlets, ensuring a seamless guest experience.
  • Operational Tasks: Assist with various operational tasks, including cleaning, restocking, taking deliveries, and organizing back-of-house areas.
  • Payment Processing: Handle guest payments and billing transactions accurately.
  • Safety Compliance: Adhere to all food safety, licensing, and health and safety regulations.
  • Teamwork: Collaborate effectively with other team members to achieve common goals.
  • Brand Promotion: Represent the Hotel Co 51 brand and the Hotel Co 51 loyalty program.

We're looking for someone with Moxie, which is all of these things:

  • You have high energy and a fearless do-it-yourself attitude
  • You are good with people and enjoy chatting with guests
  • You are a skilled multi-tasker who can balance hard work with great service
  • You understand that being relaxed isn't the same as being lazy
  • You are a clear communicator fluent in English (additional languages are a plus)

Preferable Experience:

  • Knowledge of hotel systems such as Opera and/or Micros
  • Knowledge of Food Safety & Licensing laws
  • Minimum 1 year of experience working within a hotel's hospitality department
  • Experience in hotel reception or bar operations is preferred.
    • BENEFITS FOR YOU
    • Health Cash Plan
    • Discounted room rates for you, as well as your Friends and Family, at Hotel Co 51 hotels worldwide
    • Discount on Food & Beverages at Hotel Co 51 hotels worldwide
    • Enhanced Maternity/Paternity/Adoption pay
    • Pension scheme
    • Twenty eight holidays (annually increasing to max thirty three holidays)
    • Training and development opportunities
    • Social activities

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