Hotel Ambassador
4 weeks ago
About the Role:
We are seeking a highly skilled and passionate individual to join our team as a Concierge at Arora Group. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Provide personalized service to guests, anticipating their needs and exceeding their expectations.
- Maintain a high level of knowledge about our hotel, its facilities, and local attractions to make informed recommendations to guests.
- Develop and maintain strong relationships with guests, understanding their preferences and tailoring our service to meet their individual needs.
- Work collaboratively with other departments to ensure seamless service delivery and a high level of guest satisfaction.
- Stay up-to-date with brand standards and ensure that all aspects of the guest experience meet our high standards.
What We Offer:
As a Concierge at Arora Group, you will enjoy a range of benefits, including:
- A competitive salary and benefits package.
- Opportunities for career development and progression.
- A comprehensive training program to ensure you have the skills and knowledge needed to excel in your role.
- A fun and dynamic work environment with a team of like-minded individuals.
- Discounted hotel room rates and other perks.
Requirements:
To be successful in this role, you will need:
- Previous experience in a customer-facing role, preferably in a hotel or hospitality environment.
- Excellent communication and interpersonal skills.
- A passion for delivering exceptional service and exceeding guest expectations.
- Ability to work well under pressure and maintain a high level of composure in a fast-paced environment.
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