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Accor Reservation Expert

4 weeks ago

Hounslow, Greater London, United Kingdom Accor Full time
Job Summary

As a Reservation Assistant at Accor, you will be responsible for handling all incoming reservations, upselling outlets, and ensuring accurate information is input in Opera. This role requires previous experience in a hotel environment, with knowledge of Opera Cloud and ResaWeb. You will also be expected to maximize departmental revenue opportunities and prepare reservations for a smooth reception experience.

Key Responsibilities

* Dealing with all incoming reservations and ensuring accurate information is input in Opera
* Upselling outlets to maximize revenue opportunities
* Cross-checking OTA bookings to ensure correct information is input in Opera
* Dealing with room blocks, groups, and tours
* Preparing reservations for a smooth reception experience

Requirements

* Previous experience in a hotel environment
* Knowledge of Opera Cloud and ResaWeb
* Ability to handle complex situations and guest queries

Working Conditions

* Part-time position, 16 hours per week
* Flexibility to work Saturdays and Sundays only
* Job start date to be confirmed

Skills

* Opera Cloud
* Leadership
* Ability to handle complex situations and guest queries
* Working under pressure
* Dealing with complaints
* Managing delayed flights
* Assisting other departments as needed
* H&S awareness
* Fire Marshall and First Aid (advantageous)