Customer Conduct Expert
2 days ago
We are seeking a highly skilled Customer Conduct Lead to join our team at Hastings Direct. As a Customer Conduct Lead, you will play a crucial role in ensuring the highest standards of customer conduct across our organization.
Location: Leicester or Bexhill-on-Sea (Hybrid)
About UsHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We have made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.
Your RoleYou will be responsible for leading and managing customer conduct initiatives across our business. This will include developing and implementing policies, procedures, and training programs to ensure compliance with regulatory requirements.
Key Responsibilities- Develop and implement customer conduct policies and procedures
- Lead and manage customer conduct training programs
- Monitor and report on customer conduct metrics
We offer a competitive salary range of £60,000 - £80,000 per annum, depending on experience. You will also receive a comprehensive benefits package, including pension scheme, life insurance, and annual leave.
Hastings Direct is an equal opportunities employer and welcomes applications from all qualified candidates.
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