Conduct and Performance Optimisation Lead

2 days ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

About Our Culture

Hastings Direct values a culture of collaboration, creativity, and continuous improvement. We're committed to delivering exceptional customer experiences.

Salary: £58,000 - £68,000 per annum

We're seeking a Conduct and Performance Optimisation Lead to join our team in Leicester or Bexhill-on-Sea (Hybrid). This role involves optimising customer conduct and performance while developing our 4Cs culture.

Key Responsibilities:

  • Optimise customer conduct and performance
  • Develop our 4Cs culture
  • Collaborate with the team to achieve business objectives

Requirements:

  • Proven experience in process optimisation
  • Strong analytical and problem-solving skills
  • Ability to work in a hybrid environment

Benefits:

  • Competitive salary range (£58,000 - £68,000)
  • Pension scheme
  • Professional development opportunities

Other Information:

This role offers a unique opportunity to drive business growth and deliver exceptional customer experiences.

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