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Customer Experience Ambassador

2 months ago

Stockport, Stockport, United Kingdom Oxford Innovation Space Full time
{"title": "Customer Experience Assistant", "description": "About the Role

We are seeking a highly skilled and enthusiastic Customer Experience Assistant to join our team at Merseyway Innovation Centre. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients and visitors.

Key Responsibilities
  • Provide a warm and welcoming experience for all customers and visitors
  • Manage the reception area, including answering phone calls, responding to emails, and handling mail and packages
  • Book and record meeting room requests, arrange refreshments, and provide support for events
  • Support the Assistant Centre Manager with event planning and hosting
  • Monitor the meeting room agenda and act as a host for coffee mornings and external events
  • Keep our social media feeds and pages up to date with the latest news and updates
  • Ensure all centre equipment is in good working order
  • Maintain and monitor useful consumables and stationery
  • Record any chargeable ad hoc services
  • Support customers with tasks varying from arranging a courier to booking a restaurant
  • Maintain tidiness of the community areas
  • Support customers with local area knowledge
  • Act as backup for the Assistant Centre Manager and Centre Manager for administrative tasks
What We Offer
  • A competitive salary of £23,400 per annum
  • 25 days' holiday plus Bank Holidays
  • A flexible benefits package
  • A friendly, informal, and flexible working environment
  • Access to a range of discounts
Requirements
  • A confident and enthusiastic person able to mix with all types of people
  • Great IT skills with experience of using a range of technology
  • Conscientious and efficient with an eye for detail
  • Flexible and willing to do what it takes to make the centre a success
", "lang_code": "en-US"}