Customer Service Ambassador
3 weeks ago
Delivering a Great Guest Experience
We're on the hunt for a talented individual to join our team as a Customer Service Ambassador. As a key member of our Innkeeper's Lodge team, you'll be responsible for ensuring our guests have an exceptional stay with us.
Your primary focus will be on providing a warm and genuine welcome or farewell to our guests, making them feel valued and at home. You'll work closely with the team to ensure a seamless experience, from check-in to check-out.
Your Key Responsibilities:
- Provide a warm and welcoming atmosphere for our guests
- Engage with guests to understand their needs and preferences
- Work collaboratively with the team to ensure a smooth guest experience
- Maintain the highest standards of cleanliness and safety in our bedrooms, bathrooms, and public areas
What We Look For:
We're seeking someone who is passionate about delivering exceptional customer service, has a keen eye for detail, and can work calmly under pressure. If you're a team player who is committed to providing an outstanding guest experience, we'd love to hear from you.
What's in It for You:
- Flexible shifts to fit around your lifestyle
- 33% discount across all our brands, including Miller & Carter
- Wagestream – access your earned pay when you need it
- Free shares and a pension scheme
- 28 days paid holiday and high-street shopping discounts
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