Customer Service Representative

4 weeks ago


Stockport, Stockport, United Kingdom Toyota Full time

About the Role:

We are seeking a highly organized and customer-focused Service Advisor to join our Toyota team. As a key point of contact for customer care and vehicle lifecycle support, you will collaborate with sales, parts, and technicians to ensure seamless service and repair processes.

Key Responsibilities:

  • Manage customer expectations and resolve issues in a timely and professional manner
  • Provide accurate and consistent estimates, scheduling work to meet customer requirements
  • Track and report issues that could affect customer satisfaction or team targets
  • Encourage the sale of Toyota parts and accessories whenever possible
  • Connect personally with customers following service or repairs to ensure total resolution and customer satisfaction

About You:

We are looking for an individual with previous experience in customer service, excellent communication skills, and a flexible, proactive approach. You should be able to thrive in a busy, high-pressure environment and have good IT skills (MS Word, PowerPoint, and Excel).

What We Offer:

As a Service Advisor with Toyota, you will have the opportunity to develop your career with one of the world's most prestigious companies, working alongside some of the industry's best talent. You will be part of a dynamic team that is committed to providing exceptional customer service and supporting the growth of our business.



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