Customer Service Representative

3 weeks ago


Stockport, Stockport, United Kingdom LSH Auto Full time

Customer Experience Role

We are seeking a dedicated and customer-focused individual to join our Customer Experience Centre as a Contact Centre Agent. This is a full-time, office-based role with a 40-hour working week, covering Monday to Saturday.

The successful candidate will be responsible for handling all telephone and online enquiries, ensuring that our brand is represented appropriately and meeting customer expectations wherever possible. Key performance indicators (KPIs) will be individual and team-based, with a focus on maximising workshop capacity and achieving excellent customer service levels.

Key Responsibilities:

  • Handling all telephone and online enquiries, including inbound and outbound prospecting activity.
  • Working to individual and team KPIs, ensuring that workshop capacity is fully maximised.
  • Responding to all customer contacts in a friendly and timely manner, recording all information required for ongoing customer relationship management.
  • Ensuring online enquiry service levels are continually achieved and exceeded.
  • Upselling specified products, such as Service Care.
  • Adhering to policies and procedures.

Requirements:

  • Customer service experience.
  • Service booking/reception experience.
  • Desire to succeed.
  • Excellent sales skills.
  • PC literate.
  • Problem-solving abilities.
  • Ability to handle pressure in a busy call centre environment.

Benefits:

  • Colleague Referral Scheme (£500 - £1000).
  • A range of Mercedes Benz training and leadership programmes.
  • Platinum Plus Rewards Scheme.
  • Colleague Car Purchase Scheme.
  • Eye care Vouchers.
  • Life Assurance (4 x annual salary).
  • 31 days holiday (including bank holidays), rising to 38 days with length of service.
  • Wellbeing Support.
  • Company Pension.
  • Full uniform provided.
  • On-site gym.


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