Hampers Channel Support Representative
2 days ago
We are seeking a highly skilled and motivated Hampers Channel Support Representative to join our team at Hampers. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across all our channels.
In this role, you will work closely with our wider team to provide a seamless experience for our customers. You will handle inbound and outbound calls, correspond with customers via email, and process customer orders. You will also maintain accurate records of customer interactions and transactions.
The ideal candidate will have excellent communication and organisational skills, as well as the ability to manage peaks and troughs in workload effectively. If you are passionate about delivering exceptional customer service and are looking for a new challenge, please read on for more information about this exciting opportunity.
About the Role
In this role, you will be responsible for ensuring that customers always have an exceptional experience on all of our channels, both offline and online. You will provide customer service support to customers across several platforms while maintaining high levels of customer satisfaction.
Your day-to-day activities will include:
- Handling inbound and outbound calls with customers and upholding high levels of customer service
- Corresponding with customers via email
- Admin and processing tasks to ensure customer service activities are completed
- Maintaining excellent record keeping
- Processing customer orders either through the website or over the phone
- Dealing with direct customers, Amazon customers, and corporate clients while providing consistent service and maintaining the Hampers tone of voice
- Working with carriers to track delays, claims, and deliveries to keep customers updated
- Taking ownership of problems and seeing them through to resolution
- Collaborating with the wider Hampers team to provide a great customer experience
Key Responsibilities
- Provide exceptional customer service to customers across several platforms
- Process customer orders efficiently and accurately
- Work collaboratively with the wider Hampers team to deliver a seamless customer experience
- Maintain accurate records of customer interactions and transactions
Requirements
- 2+ years of customer service experience in a similar industry
- Excellent communication and organisational skills
- Ability to manage peaks and troughs in workload effectively
- Basic computer skills and proficiency in Microsoft Office
Benefits
- Competitive salary: up to £26,000 per annum
- Opportunity to work in a dynamic and supportive team environment
- Comprehensive training and development programme
- Real living wage employer
About Us
Hampers is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunities employer and welcome applications from all qualified candidates.
-
Retail and Customer Experience Specialist
2 days ago
Abingdon, Oxfordshire, United Kingdom Talent Tent Full timeJob SummaryWe are seeking a highly skilled and motivated Retail and Customer Experience Specialist to join our team at Hampers. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across all our channels.In this role, you will work closely with our wider team to provide a seamless experience...
-
Customer Service Advisor
2 days ago
Abingdon, Oxfordshire, United Kingdom Talent Tent Full timeJob OverviewAt Hampers, we are passionate about providing exceptional customer experiences across all our channels. As a key member of our team, you will play a vital role in ensuring that customers receive the highest level of service.As a Customer Service Advisor, you will be responsible for handling inbound and outbound calls, corresponding with customers...
-
Exceptional Service Delivery Representative
3 weeks ago
Abingdon, Oxfordshire, United Kingdom & Security Systems Ltd Full time& Security Systems Ltd is seeking a highly motivated and organized Customer Experience Support Agent to join our team. As an Exceptional Service Delivery Representative, you will be responsible for delivering exceptional customer service to our National Contract clients through various channels.You will work closely with our clients to understand their needs...
-
Customer Service Representative
2 days ago
Abingdon, Oxfordshire, United Kingdom Jurni Limited Full timeWe are Jurni Limited, a company offering vehicle leasing services. We have an exciting opportunity for a Customer Service Representative to join our team in Abingdon.This full-time role involves supporting existing customers throughout their vehicle agreement term.We will provide you with training and tools to ensure your success.You will be responsible for...
-
Customer Service Representative
2 days ago
Abingdon, Oxfordshire, United Kingdom ENGINEERINGUK Full timeJob DescriptionWe are seeking a Customer Service Representative to join our retail team at Tesco.This is a part-time role that requires flexibility in working hours, with the opportunity to work variable shifts including evenings and weekends.The successful candidate will have excellent communication skills and a strong customer focus, ensuring that...
-
Child Development and Support Coordinator
2 days ago
Abingdon, Oxfordshire, United Kingdom Step Teachers Full timeWe are seeking a highly skilled SENCO to support the educational journey of students with special needs at a Secondary School in Abingdon.About the PositionThis is a challenging yet rewarding opportunity to make a positive impact on students' lives. You will work closely with the existing SENCO and other staff members to create a supportive environment.Main...
-
Holiday Store Support Team Member
3 weeks ago
Abingdon, Oxfordshire, United Kingdom Tesco Full timeAbout UsAt Tesco, we believe that everyone deserves to feel represented and included. Our diversity, equity, and inclusion initiatives aim to create a workplace where everyone can thrive.As a Holiday Store Support Team Member, you'll have the opportunity to work in various roles, including:Serving customers and handling transactionsReceiving and processing...
-
Senior Account Manager
2 days ago
Abingdon, Oxfordshire, United Kingdom Open Reality Full timeRole OverviewWe are expanding our product portfolio to provide Unified Communications (UC) and Audiovisual (AV) solutions, where we believe there is synergy with our existing partners. Our strategic decision has led to a new distribution agreement with a global brand to offer their Certified Microsoft Teams Rooms (MTR) and AV portfolio.Your Key...
-
UC/AV Practice Lead
2 days ago
Abingdon, Oxfordshire, United Kingdom Open Reality Full timeJob DescriptionWe are seeking a highly skilled Senior Account Manager to lead our Unified Communications (UC) and Audiovisual (AV) solutions practice. This is an exciting new role in a fast-growing company, offering a unique opportunity for someone looking to develop a UC/AV practice.Key Responsibilities:Develop and execute sales strategies to increase...
-
Administrative Support Professional for People
4 weeks ago
Abingdon, Oxfordshire, United Kingdom UK Atomic Energy Authority Full timeThe UK Atomic Energy Authority (UKAEA) is at the forefront of realising fusion energy, a cleaner and carbon-free source of power. We are seeking an Administrative Support Professional to join our People & Culture Department.About the RoleThis exciting opportunity will see you provide administrative and organisational support to the Director of People and...
-
Dispute Resolution Specialist
4 days ago
Abingdon, Oxfordshire, United Kingdom South and Vale District Council Careers Full timeCome join our team as a Counsel for Local Authorities at South Oxfordshire and Vale of White Horse District Councils! As a permanent, full-time position, this role requires 37 hours of work per week from our designated office base or hybrid remote location.We're seeking an experienced Litigation Solicitor to handle various cases, including criminal and civil...
-
Customer Service Representative
4 weeks ago
Abingdon, Oxfordshire, United Kingdom Tesco Full timeCompany OverviewWe are Tesco, a leading retailer committed to serving our customers, communities, and planet. Our core purpose is to 'Serving our customers, communities and planet a little better every day'. We strive to create a welcoming environment for everyone, promoting diversity, equity, and inclusion.We know life looks different for each of us. At...
-
Corporate Litigation Lawyer
4 weeks ago
Abingdon, Oxfordshire, United Kingdom hireful Full timeJob OverviewHireful seeks a highly skilled Civil and Criminal Litigation Lawyer to join its team. As a key member of the litigation department, you will be responsible for providing legal services to South Oxfordshire and Vale of White Horse District Councils. This is a permanent position with a competitive salary of £48,530 - 54,064.About the RoleThe...
-
National Contract Client Advocate
3 weeks ago
Abingdon, Oxfordshire, United Kingdom & Security Systems Ltd Full timeWe are looking for a highly skilled Customer Experience Support Agent to join our team at & Security Systems Ltd. As a National Contract Client Advocate, you will be responsible for providing exceptional customer service to our clients through various channels, including phone and email.In this role, you will work closely with our clients to understand their...
-
Sales Representative
3 weeks ago
Abingdon, Oxfordshire, United Kingdom Bladegroupsuzuki Full timeAbout UsWe are a leading motorcycle retailer that offers a wide range of world-class motorcycle brands to enthusiasts and riders. Our commitment to providing exceptional customer experiences has earned us a reputation as a leader in the industry.The OpportunityWe are seeking a highly motivated and ambitious individual to join our team as a Sales Executive....
-
Freight Delivery Specialist
2 days ago
Abingdon, Oxfordshire, United Kingdom FedEx Group Full timeAt FedEx Group, we are seeking a skilled Freight Delivery Specialist to join our team. In this role, you will represent our company in front of customers, picking up and delivering packages with courtesy and professionalism.Key Responsibilities:Representing FedEx in front of customers, courteously picking up and delivering their packages.Driving vehicles in...
-
Customer Service and Sales Representative
2 weeks ago
Abingdon, Oxfordshire, United Kingdom Card Factory Full timeAs a Seasonal Sales Assistant at Card Factory, you'll be responsible for delivering an exceptional customer experience and supporting the day-to-day operations of our store.This engaging role involves interacting with customers, serving at the till, and assisting with stock management and visual merchandising. You'll have the opportunity to develop your...
-
Counsel for Local Authorities
4 days ago
Abingdon, Oxfordshire, United Kingdom South and Vale District Council Careers Full timeJob description:As a Dispute Resolution Specialist with South and Vale District Council Careers, you will be responsible for handling complex disputes, negotiations, and mediations. Your expertise will be invaluable in resolving issues related to environmental health, housing, planning, and licensing.This full-time role offers a competitive salary of...
-
Crop Insurance Sales Representative
3 weeks ago
Abingdon, Oxfordshire, United Kingdom Countryway Insurance Co. Full timeAre you looking for a challenging and rewarding role in the insurance industry? Do you have a passion for working with farmers and agricultural businesses?Join Our Team!We are seeking an experienced Farm Insurance Executive to join our Countryway Insurance Co. team in Washington County, Abingdon, VA.In this role, you will sell insurance policies to farmers...
-
Customer Service Specialist
3 weeks ago
Abingdon, Oxfordshire, United Kingdom Lunaphore Technologies, Inc. Full timeAbout the RoleAs a Customer Service Specialist at Lunaphore Technologies, Inc., you will play a key role in delivering exceptional customer service to our stakeholders. Your primary responsibility will be to provide timely and effective support to customers through various channels, ensuring their needs are met and exceeded.The ideal candidate will have...