Hampers Channel Support Representative

2 days ago


Abingdon, Oxfordshire, United Kingdom Talent Tent Full time
Job Description
We are seeking a highly skilled and motivated Hampers Channel Support Representative to join our team at Hampers. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across all our channels.

In this role, you will work closely with our wider team to provide a seamless experience for our customers. You will handle inbound and outbound calls, correspond with customers via email, and process customer orders. You will also maintain accurate records of customer interactions and transactions.

The ideal candidate will have excellent communication and organisational skills, as well as the ability to manage peaks and troughs in workload effectively. If you are passionate about delivering exceptional customer service and are looking for a new challenge, please read on for more information about this exciting opportunity.

About the Role
In this role, you will be responsible for ensuring that customers always have an exceptional experience on all of our channels, both offline and online. You will provide customer service support to customers across several platforms while maintaining high levels of customer satisfaction.

Your day-to-day activities will include:
- Handling inbound and outbound calls with customers and upholding high levels of customer service
- Corresponding with customers via email
- Admin and processing tasks to ensure customer service activities are completed
- Maintaining excellent record keeping
- Processing customer orders either through the website or over the phone
- Dealing with direct customers, Amazon customers, and corporate clients while providing consistent service and maintaining the Hampers tone of voice
- Working with carriers to track delays, claims, and deliveries to keep customers updated
- Taking ownership of problems and seeing them through to resolution
- Collaborating with the wider Hampers team to provide a great customer experience

Key Responsibilities
- Provide exceptional customer service to customers across several platforms
- Process customer orders efficiently and accurately
- Work collaboratively with the wider Hampers team to deliver a seamless customer experience
- Maintain accurate records of customer interactions and transactions

Requirements
- 2+ years of customer service experience in a similar industry
- Excellent communication and organisational skills
- Ability to manage peaks and troughs in workload effectively
- Basic computer skills and proficiency in Microsoft Office

Benefits
- Competitive salary: up to £26,000 per annum
- Opportunity to work in a dynamic and supportive team environment
- Comprehensive training and development programme
- Real living wage employer

About Us
Hampers is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunities employer and welcome applications from all qualified candidates.

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