Customer Service Advisor
2 days ago
At Hampers, we are passionate about providing exceptional customer experiences across all our channels. As a key member of our team, you will play a vital role in ensuring that customers receive the highest level of service.
As a Customer Service Advisor, you will be responsible for handling inbound and outbound calls, corresponding with customers via email, and processing customer orders. You will also work closely with our wider team to provide a seamless experience for our customers.
The ideal candidate will have excellent communication and organisational skills, as well as the ability to manage peaks and troughs in workload effectively. If you are passionate about delivering exceptional customer service and are looking for a new challenge, please read on for more information about this exciting opportunity.
About the Role
In this role, you will be responsible for ensuring that customers always have an exceptional experience on all of our channels, both offline and online. You will provide customer service support to customers across several platforms while maintaining high levels of customer satisfaction.
Your day-to-day activities will include:
- Handling inbound and outbound calls with customers and upholding high levels of customer service
- Corresponding with customers via email
- Admin and processing tasks to ensure customer service activities are completed
- Maintaining excellent record keeping
- Processing customer orders either through the website or over the phone
- Dealing with direct customers, Amazon customers, and corporate clients while providing consistent service and maintaining the Hampers tone of voice
- Working with carriers to track delays, claims, and deliveries to keep customers updated
- Taking ownership of problems and seeing them through to resolution
- Collaborating with the wider Hampers team to provide a great customer experience
Key Responsibilities
- Provide exceptional customer service to customers across several platforms
- Process customer orders efficiently and accurately
- Work collaboratively with the wider Hampers team to deliver a seamless customer experience
- Maintain accurate records of customer interactions and transactions
Requirements
- 2+ years of customer service experience in a similar industry
- Excellent communication and organisational skills
- Ability to manage peaks and troughs in workload effectively
- Basic computer skills and proficiency in Microsoft Office
Benefits
- Competitive salary: up to £26,000 per annum
- Opportunity to work in a dynamic and supportive team environment
- Comprehensive training and development programme
- Real living wage employer
About Us
Hampers is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunities employer and welcome applications from all qualified candidates.
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