Business Development and Customer Support Specialist
1 month ago
At Space Executive, we are seeking an experienced Business Development and Customer Support Specialist to join our FinTech team.
About the Role
- We are looking for a highly skilled professional with 3+ years of experience in Customer Success or Account Management, preferably in SaaS or Financial Services.
- The ideal candidate will have strong presentation and communication skills, with the ability to manage multiple customer queries simultaneously.
- This role is based in the UK and requires some European travel.
Key Responsibilities
- You will be responsible for developing and nurturing customer relationships, leading regular communications and quarterly business reviews.
- Addressing customer concerns proactively and ensuring timely resolutions and positive experiences will also be a key part of this role.
- Maintaining detailed account plans and understanding the product's technical aspects will support your success in this position.
Salary Range: £55,000 - £65,000 per annum (dependent on experience)
Skills and Qualifications
- Proven track record of building strong customer relationships and driving customer satisfaction.
- Ability to communicate complex ideas simply and effectively.
- Strong problem-solving skills and ability to work under pressure.
What We Offer
- A competitive salary package.
- Opportunities for career growth and professional development.
- A dynamic and supportive team environment.
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