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Customer Service Coordinator
4 weeks ago
Job Summary
We are seeking a highly organized and detail-oriented Reception Administrator to join our team at Itec Skills and Employment. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, ensuring smooth office operations, and supporting our business goals.
About the Role
The ideal candidate will have excellent communication skills, be able to work independently with minimal supervision, and possess a strong ability to multitask. You will be responsible for answering phone calls, responding to emails, and greeting visitors in a professional and courteous manner.
Responsibilities
- Answer and transfer phone calls in a timely and efficient manner.
- Ensure that messages are passed to the relevant members of staff as soon as practicable.
- Maintain a clean and tidy working environment, adhering to health and safety standards.
- Perform general office duties, including filing, photocopying, and faxing.
- Assist the team with administrative tasks, such as data entry and record-keeping.
- Handle incoming and outgoing post, ensuring prompt and secure delivery.
- Adhere to centre security procedures, maintaining confidentiality and integrity.
- Support the learner allowance process, ensuring accurate and timely payments.
- Receive visitors in an efficient, courteous, and friendly manner, providing exceptional customer service.
- Support managing the booking of all meeting rooms, ensuring optimal use of available space and meeting business needs.
- Perform other administrative tasks as required by the team or management.
Requirements
- Minimum two GCSE's Maths and English (Grade C and above).
What We Offer
Itec Skills and Employment is an Employee-Owned organisation, committed to employee growth and development. As a valued employee owner, you will enjoy a range of benefits, including:
- Contributory Pension Scheme.
- Being part of the Employee Ownership Trust (EOT).
- 30 days annual leave plus bank holidays and Christmas shutdown.
- Annual bonus (subject to qualifying criteria).
- Life Assurance.
- Personal development and career opportunities.
- Employee Mental Health first aiders.
- Employee Assistance Programme.
- Medicash – Healthcare scheme.
- Length of Service Payment Scheme.
- Employee of Month Awards.
- Discounts on Gym Membership and fitness products discounts.
- Travel expenses and business mileage.
- Cycle to Work Scheme.
- Social & Charity Events.
- Refer a Friend Payment Scheme.
- NUS/ Totum discount card.
Salary Estimate
The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience and qualifications.
Working Hours
This is a full-time position, requiring 35 hours of work per week, Monday to Friday, 9:00 am to 5:00 pm.
Location
The role is based in [location], with occasional travel to other sites or meetings as required.
