Customer Service Liaison

6 days ago


Bridgend, Bridgend county borough, United Kingdom Exponential-e Full time

We are seeking a highly skilled Customer Service Liaison to join our team at Exponential-e.

Main Responsibilities:

  • Manage and resolve customer complaints and issues in a timely and professional manner.
  • Provide technical support and guidance to customers via phone, email, and other communication channels.
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer experience.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes.
  • Develop and maintain relationships with customers to ensure long-term satisfaction and loyalty.

Requirements:

  • Strong customer service skills with excellent communication and problem-solving abilities.
  • Technical knowledge of IT systems and software, including Windows Desktop Operating Systems and Microsoft Exchange.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Experience in a similar role or relevant industry experience.

Working at Exponential-e:

We are a dynamic and innovative company that values its employees and strives to provide a positive and supportive work environment. Our team is passionate about delivering exceptional customer service and we are committed to helping our customers achieve their goals.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A chance to work with a forward-thinking company that values innovation and customer service.


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