Customer Service Liaison
6 days ago
We are seeking a highly skilled Customer Service Liaison to join our team at Exponential-e.
Main Responsibilities:
- Manage and resolve customer complaints and issues in a timely and professional manner.
- Provide technical support and guidance to customers via phone, email, and other communication channels.
- Collaborate with internal teams to resolve complex technical issues and improve overall customer experience.
- Monitor and analyze customer feedback to identify areas for improvement and implement changes.
- Develop and maintain relationships with customers to ensure long-term satisfaction and loyalty.
Requirements:
- Strong customer service skills with excellent communication and problem-solving abilities.
- Technical knowledge of IT systems and software, including Windows Desktop Operating Systems and Microsoft Exchange.
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Experience in a similar role or relevant industry experience.
Working at Exponential-e:
We are a dynamic and innovative company that values its employees and strives to provide a positive and supportive work environment. Our team is passionate about delivering exceptional customer service and we are committed to helping our customers achieve their goals.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- A chance to work with a forward-thinking company that values innovation and customer service.
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