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Customer Service Representative

3 months ago

Bridgend, Bridgend county borough, United Kingdom beBee Professionals Full time £20,000 - £30,000

We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Bridgend, UK. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat.
  • Provide product and service information.
  • Resolve customer complaints and escalate when necessary.
  • Process customer orders and manage account details.
  • Maintain accurate records of customer interactions.

Requirements:

  • Previous customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries.
  • Proficiency in Microsoft Office and CRM systems.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.